論國泰人壽的企業文化-以理賠推託文化試探之

 論國泰人壽的企業文化-以理賠推託文化試探之

Sources

公平待客理念

國泰人壽

· 1

公司簡介| 關於我們

國泰人壽

· 2

未來勇不設限| 國泰人壽60週年數位專題

國泰人壽

· 3

客戶價值與社會共榮- 企業永續

國泰金控

· 4

國泰人壽企業參訪心得

東吳大學

· 5

國泰人壽保險股份有限公司_展業三民通訊處

104人力銀行

· 6

Answer

Cathay Life Corporate Culture - Exploring the Claims Culture

1. Core Values: Cathay Life adheres to the "From the heart, treat with integrity; move customers, create value" service philosophy, establishing a core value of "all members serve, fair treatment" for sustainable development[1].

2. Mission and Values: Founded in 1962, Cathay Life, with a mission as an industry pioneer, maintains core values of "integrity, accountability, innovation" over its 60-year history[2].

3. Digital Transformation: Cathay Life embraces digital transformation, utilizing platforms like NAP to streamline processes, including underwriting and claims[3].

4. Fair Treatment Commitment: The company actively reinforces its commitment to fair treatment through governance practices, shaping a culture of fair customer service[4].

5. Positive Impressions: Visiting experiences reflect positively on Cathay Life's corporate culture, emphasizing care and insightful discussions[5].

6. Social Responsibility: Cathay Life demonstrates dedication to social responsibility, contributing to various fields such as arts, sports, and social assistance[6].

Cathay Life's corporate culture revolves around integrity, customer-centricity, and innovation, with a commitment to fair treatment evident in its practices and values.